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Primacy XC TIRE REVIEW

There are 108 reviews for the Primacy XC

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Rating Snapshot

2.7/5
39 %
For any matter regarding customer service (in-store experience, after-sales service, delivery, etc.) please contact our Consumer Care team

Review Summary

The product has mixed reviews, with many customers reporting poor traction and performance in snow and wet conditions, as well as rapid tread wear leading to premature replacement. While some found the tires quiet and comfortable on dry roads, the majority felt the poor winter performance and short lifespan made them unsuitable, especially for trucks and in snowy climates. Overall, the tires seem to struggle in anything other than dry pavement.

AI-generated from the text of customer reviews

1-10 on 108 reviews

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Review Details

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1 20
Posted on September 11, 2025 by F150John
1/5

A big dissapointment. Hopefully with a positive outcome.

I don't know where to begin with this review. I have always been a fan of Michelin,and i was excited when my brand new F-150 came with them as a factory installed tire.I purposely looked for one that had Michelin over the Hankook option. I am now regretting this, as I am at 9,500 miles, and am having Wear issues, chunking, and age cracking. These have been run from day 1 at the recommended door tag pressure.When the issues began, i took the truck to the dealer to ensure the alignment was not to blame.they confirmed that the alignment was perfect, and rotated them. Problems persist. I have taken this to my dealer and began the process of assistance with these faulty tires. I was hoping that it would be taken care of due to the lack of miles, and properly aligned truck. The answers from the dealer make it seem like I'm going to get the run-around from what i thought was a top tier tire company. The tires continue to wear the edges and i am concerned this will be drawn out and blown off which will force me to stray from Michelin and their partners for all of my vehicles. I would much appreciate a direct response, at which point we can resolve this, or i can put you in contact with the dealer if you would prefer. My goal here is to put tires on this truck that i can trust, and not lose faith in your company. I have added photos, but they really don't make the wear clear. I would gladly have someone from your company see them in person and confirm that they are subpar.

Purchase date: 09/06/24

F150John, Thank you for your feedback We are sorry to hear you are experiencing this issue. Our records indicate you have been in contact with someone from our Consumer Care team. Should you need further assistance, please do not hesitate to give us a call. You can reach us at 866-866-6605 (Mon–Fri 8 AM–7 PM EST, Sat 9 AM–1 PM EST).

Michelin US

September 12, 2025

Posted on January 30, 2026 by Hwfarms
Collected by Bazaarvoice
5/5

Great Tire

My original tires from the factory on my 2024 GMC 3500 Dually had 71,456 Mi and still had old for 1/8 of a tread left on the tires with proper rotation. Just had a new set put on of the same Tire.

Vehicle Make: GMC 3500 Denali dually
Purchase date: 01/30/26
Posted on January 15, 2026 by FORD2025
Collected by Bazaarvoice
5/5
I recommend this tire

REPLACED OEM WITH SAME TIRE

REPLACED ORIGINAL TIRES WITH SAME MAKE/MODEL. EXPECT NOTHING BUT THE BEST PERFORMANCE AS THE ORIGINAL TIRES DELIVERED.

Design
5
Safety
5
Performance
5
Vehicle Make: FORD F150
Purchase date: 12/18/25
Posted on January 9, 2026 by JBTW200
Collected by Bazaarvoice
5/5
I recommend this tire

Long lasting and good wearing tire

These came factory installed on my 2024 GMC 3500 DRW. Currently have about 60k on them with a lot of those miles towing a 24000lb 5th wheel. These tires have held up fantastic. They are quiet on the road and deliver very good grip in the rain. I will be buying 6 more when the time comes to replace these tires. I figure i will get about 65k out of them which is fantastic for a OE tire.

Design
5
Safety
5
Performance
5
Vehicle Make: GMC 3500 Denali DRW
Purchase date: 07/07/23
Posted on November 10, 2025 by Dave49
Collected by Bazaarvoice
5/5
I recommend this tire

Zero complaints!

I’m not going to use the AI to generate my review so you get my honest response about these tires. I bought my truck used (24 Chevy 3500 DRW) and the Primacy tires were already on it. They had 37k on them when I bought the truck. Now they have 56k. I have absolutely zero complaints with these tires. Even wear; smooth ride, quiet ride, fuel efficient and so far…longer lasting than I would have expected on a dually. I will soon be shopping for a new set of tires but plan to get at least 70k out of these first. Unfortunately, I’d like to go up to a 255/80R17 but that’s not offered in the Primacy. And nothing else I have found has a similar tread pattern. So, instead of what I’d like to do, I’ll most likely go with these same tires again. I have found that running them at 70 psi seems to be the sweet spot for my application to get the best of all aspects.

Design
5
Safety
5
Performance
5
Vehicle Make: Chevrolet 3500 Silverado LTZ DRW
Purchase date: 03/31/25
Posted on November 7, 2025 by Chad
Collected by Bazaarvoice
1/5

Uneven Wear and Junk!

I only tow my camper with my 2024 Chevy 3500. Got a slight wobble at 9K and took it in, no steering parts issues. The wobble worsened. Less than 20K on these tires and they are shot; cracked, feathered, and unevenly worn. Dealer will not warranty them and told me to buy 6 new tires ($3000+). Blows my mind that a tire that costs $350+ does not have a solid warranty, especially when they are only 2 years old! Will never buy another Michelin product again.

Design
1
Safety
1
Performance
1
Vehicle Make: Chevy Silverado 3500HD High Country
Purchase date: 01/15/24

Chad, we’re truly sorry to hear about your experience with the Primacy XC tires. Uneven wear and premature deterioration are not what we expect from our products, and we understand how frustrating this situation must be. While warranty coverage can depend on factors such as usage, maintenance, and alignment, we’d like the opportunity to discuss with you further. Please give our Consumer Care team a call. We can be reached at 866-866-6605 (Mon–Fri 8 AM–7 PM EST, Sat 9 AM–1 PM EST).

Michelin US

November 14, 2025

Posted on September 18, 2025 by frostymm
Collected by Bazaarvoice
5/5
I recommend this tire

only have about 5000 Klm on them so far so good no complaints . We'll so how long they last

Posted on: michelin.com
Posted on September 11, 2025 by F150John
Collected by Bazaarvoice
1/5

A big dissapointment. Hopefully with a positive outcome.

I don't know where to begin with this review. I have always been a fan of Michelin,and i was excited when my brand new F-150 came with them as a factory installed tire.I purposely looked for one that had Michelin over the Hankook option. I am now regretting this, as I am at 9,500 miles, and am having Wear issues, chunking, and age cracking. These have been run from day 1 at the recommended door tag pressure.When the issues began, i took the truck to the dealer to ensure the alignment was not to blame.they confirmed that the alignment was perfect, and rotated them. Problems persist. I have taken this to my dealer and began the process of assistance with these faulty tires. I was hoping that it would be taken care of due to the lack of miles, and properly aligned truck. The answers from the dealer make it seem like I'm going to get the run-around from what i thought was a top tier tire company. The tires continue to wear the edges and i am concerned this will be drawn out and blown off which will force me to stray from Michelin and their partners for all of my vehicles. I would much appreciate a direct response, at which point we can resolve this, or i can put you in contact with the dealer if you would prefer. My goal here is to put tires on this truck that i can trust, and not lose faith in your company. I have added photos, but they really don't make the wear clear. I would gladly have someone from your company see them in person and confirm that they are subpar.

Design
4
Safety
1
Performance
1
Purchase date: 09/06/24
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F150John, Thank you for your feedback We are sorry to hear you are experiencing this issue. Our records indicate you have been in contact with someone from our Consumer Care team. Should you need further assistance, please do not hesitate to give us a call. You can reach us at 866-866-6605 (Mon–Fri 8 AM–7 PM EST, Sat 9 AM–1 PM EST).

Michelin US

September 12, 2025

Posted on August 2, 2025 by Iwanta Danutires
Collected by Bazaarvoice
1/5

SMH BOOO

Extremely disappointed. 27k on these tires and the tread is literally falling off in chunks. You wouldn’t believe it. I worked in the tire industry for over a decade and I’ve never seen anything like it. Worst of all, NOBODY seems willing or even able to tell me why a 40,000 tire isn’t automatically covered under its warranty. Furthermore, if a dealership is a Michelin retailer, why are dealerships not partnering to fix their grave mistake. I’m lucky to be alive. My truck is now stranded, which means I’m stranded. We are 45 mins from the closest dealership and I’m telling you, by law, no dealership would be able to release a vehicle from a service department as they are far from road worthy. And nobody seems to care. It’s funny how recalls on tires are typically subject to brand. But, look a lil deeper and Michelin does them by tire sizes.

Design
4
Safety
1
Performance
1
Purchase date: 01/10/24
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1 5

We are sorry to hear your experience with the Primacy XC has not been favorable. Our records show that you have already been in contact with a member of our Consumer Care team to help with this matter. Should you have any further questions, please contact us at 866-524-2835 8am-5pm EST, Mon-Fri.

Michelin US

August 7, 2025

Posted on July 31, 2025 by Ralph
Collected by Bazaarvoice
5/5
I recommend this tire

Michelin are the Best tires ever.

Great tires. Michelin always has great tires.

Design
5
Safety
5
Performance
5
Purchase date: 06/18/25
Posted on June 11, 2025 by Steve2018
Collected by Bazaarvoice
5/5
I recommend this tire

Getting ready to replace my tires, for the first time, on my 2018 F-150 with 68,500 miles.. great ride and no issues. Hopefully they have not changed .

Design
5
Safety
5
Performance
5
Purchase date: 03/14/18